Our Policies

In case of an emergency, we will attempt to contact you immediately.

If you cannot be reached, we will seek veterinary care at the nearest available clinic and act in your pet’s best interest.

We respect your right to home security. However, clients are required to inform Pawsitive Strides of any cameras or recording devices inside or outside the home where services will take place.

Cameras must not be placed in private areas such as bathrooms or bedrooms used for overnight stays.

This ensures transparency, comfort, and mutual trust between clients and our walkers or sitters.

Please let us know where walkers or sitters are permitted to park during visits to avoid tickets, towing, or neighborhood restrictions.

If parking is limited, clients should provide clear instructions or a temporary visitor pass when necessary.

Any parking fees or fines incurred due to unclear instructions may be added to the client’s invoice.

Walks may be shortened or adjusted during extreme heat, cold, thunderstorms, or icy conditions.

Your pet’s safety always comes first — we’ll ensure they get a quick potty break and indoor playtime if outdoor walks are unsafe.

All pets must be up to date on vaccinations and free of contagious illnesses or parasites.

Please inform us of any behavioral issues, medications, or special needs prior to service.

For everyone’s safety, we reserve the right to refuse or discontinue services if an animal shows signs of aggression or unsafe behavior.